You’re focused on quality control. Whether it’s your own internal benchmarks, the levels of service that your customers demand, or industry regulations, you don’t just meet standards. You set them. But quality demands don’t need to make your processes more demanding. When you choose Array, you can ensure product and service quality. Every single time.
The Highest Quality Tools for the Highest Quality Standards
Array maintains your most important competitive edge by making it simple to maintain even the highest quality control standards
The easy way to maintain the highest quality standards
Quality Assurance Features
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Take Pictures
When a team member spots a QC problem, Array lets you collect visual proof directly from a cell phone, laptop or tablet.
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Take Pictures
When a team member spots a QC problem, Array lets you collect visual proof directly from a cell phone, laptop or tablet.
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Signatures
When quality assurance needs responsibility, add a signature field to make sure your forms have been completed by the right person.
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Star Ratings
Get instant visual feedback on how your team is performing and collect customer opinions with a simple star rating prompt.
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GPS Tracking
See exactly where a form has been completed to ensure total accuracy and compliance.
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Barcode
Let users scan barcodes using their device and collect the information right in the form. Array uses their phone or tablet’s camera to instantly capture barcode information and product codes, ensuring complete accuracy.
Array helps you set the standard
Quality will make or break your reputation. Build a reputation for high quality, maintain it consistently, and you’ll have an unbeatable competitive advantage. Make sure everyone is working towards delivering excellence with inspections and insights from Array.
- Use Array’s formbuilder to create strict quality control checks for your whole team
- Instantly see who’s performing well, and who needs to up their game
- Gain the real-time insights you need to raise the bar even higher
- Monitor performance in multiple locations thanks to Android and iOS compatibility
Ready made forms to help you save time
Save time on quality assurance with our ready-to-use online forms
Think beyond your team
Meeting and exceeding quality standards means looking beyond your team and finding out what customers really think, by collecting and analyzing accurate, anonymous feedback. The data that gives you an honest look at exactly what you’re doing well - and what needs to improve.
- Create simple, accessible webforms for customer feedback surveys
- Collect, collate and analyze responses for a detailed overview of what users think
- Share feedback forms via email, SMS, or QR code
- Flag specific responses and instantly create tasks to address issues as they happen
Don’t address problems. Stop them from happening.
Maintaining quality standards isn’t about fixing problems. It’s about making sure they don’t happen in the first place. By using Array forms and checklists, you can quickly and easily interrogate the data for a single site, project, line or inspection type to find the root causes of problems. And solve them.
- Categorize responses to investigate specific potential problems
- Use Array’s dashboard to get an instant overview - or drill down into potential problem areas
- Funnel data towards the right people to make sure issues are addressed quickly and effectively
- Flag responses automatically, and send instant alerts to solve problems immediately
Eliminate costly errors
It takes a lifetime to build a reputation for quality, but you can lose that reputation - and your competitive advantage - in an instant. Don’t let that happen. Use Array to keep QC information accurate, perform checks across any location, and prove compliance to protect your reputation - all without having to invest endless time into quality checks.
- Use Array’s cloud tools to ensure the right processes are followed everywhere
- Prove compliance with intuitive forms and checklists that every team member can use
- Use data auto-fills to reduce typing errors, cut response times, and improve accuracy
- Create custom benchmarks and scoring systems to make sure your teams meet your standards
See How Array Maintains Fred Olsen Cruise Lines’ High Quality Standards
As one of the world’s leading cruise lines, Fred Olsen keeps quality standards incredibly high. But how do you ensure luxury, comfort and service across four lines sailing to incredible destinations? Easy. You choose Array.